At Thalia Gadget, customer satisfaction is our priority. If you receive a product that does not meet your expectations due to defects or damage, we are here to assist you with a smooth return and refund process.
Products may be returned if they are defective, damaged, or not as described.
Returns must be requested within 7 days of delivery.
Items must be unused, in original packaging, and include all accessories and manuals.
Proof of purchase (invoice or receipt) is required for all return requests.
To initiate a return, contact [email protected] with your order number and reason for return.
Once approved, our support team will guide you through the return process.
Products returned without prior approval will not be accepted.
Refunds will be initiated once the returned item is inspected and approved.
Customers can choose between a cash refund or a replacement product of equal value.
Refunds are typically processed within 7–10 business days after approval.
Shipping charges (if applicable) are non-refundable unless the return is due to a product defect or error on our part.
Items damaged due to misuse, mishandling, or improper storage are not eligible for return or refund.
Customized or personalized items may not be eligible unless defective.
